You are here

I. OWNERSHIP OF THE PORTAL

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A.U (in adelante, “PARQUES REUNIDOS”) with registred address at Madrid, Recinto Parque de Atracciones, Casa de Campo, s/n and T.I.C. A-84.885.441. Registered at Companies House of Madrid in Volume 23.506, Folio 58, Page M – 421.702. PARQUES REUNIDOS is the owner of the portal www.zoomadrid.com (hereinafter the “Portal”) and makes it available to internet users, in order both to provide them with information about the products and services of both PARQUES REUNIDOS and its subsidiaries (hereinafter, the “GRUPO PARQUES REUNIDOS”), to allow the provision of various ticket purchasing services or any other type of products through the Portal as well as, where appropriate, to make available to the users competitions, games, surveys, etc.

Regardless of the foregoing, the contracting for the various products and services offered through this Portal shall be carried out by Zoos Ibéricos, S.A., a company that operates through the Portal and is responsible for managing Madrid Zoo Aquarium, and, therefore, responsible for the sale of all the products and/or services related to Madrid Zoo Aquarium. The identifying data of Zoos Ibéricos, S.A. are as follows:

Zoos Ibéricos, S.A., with registered address at Madrid, Recinto Madrid Zoo Aquarium, Casa de Campo, s/n and T.I.C. A-40002388. Registered at Companies House of Madrid in Volume 4255, Folio 170 of Page M-70700, Entry18.

User Assistance: 902 345 014

II. GENERAL CONDITIONS FOR USE OF THE PORTAL

The purpose of these General Conditions for Use of the Portal, together with the General Purchase Conditions that, where appropriate, is to govern any type of tool made available to the Users in the Portal, is to regulate both making the information available and the commercial relationships that may arise between Parques Reunidos and the users of the Portal (hereinafter “Users”). By browsing the Portal and/or, where appropriate, by the use of the services included therein, you become a User. Both browsing and, where appropriate, the use of any of the services, entail the acceptance as a User, without reservation of any type, of each and every one of these General Conditions for Use of the Portal as well as any other General Conditions that govern any type of tool made available to the Users in the Portal. PARQUES REUNIDOS may at all times and without prior warning modify these General Use Conditions, as well as the General Conditions that govern any type of tool made available to the Users in the Portal, by publishing said modifications in the Portal in order that they may be made known to the Users, always before their visit to the Portal or use of the tools that may be offered in the Portal.

III. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Portal and all the contents that are shown in the Portal and, in particular, designs, texts, graphics, logos, icons, buttons, software, commercial names, trademarks, industrial designs or any other signs subject to industrial and commercial use are subject to intellectual and industrial property rights of Parques Reunidos, of GRUPO PARQUES REUNIDOS (as defined below) or of third parties who are the owners thereof and who have given due permission for them to be included in the Portal and which, therefore, are protected by Intellectual Property laws. In no case shall it be accepted that the use of the Portal by the Users grants any license or that said rights are not waived, transferred, assigned in whole or in part not is any right or expectation of a right conferred, and in particular, said contents cannot be altered, exploited, reproduced, distributed or communicated publicly. The access to this Portal shall not grant the Users any right or ownership over the intellectual property rights of the contents that this Portal hosts.

IV. LIABILITY OF PARQUES REUNIDOS

PARQUES REUNIDOS shall only be liable for the damage that the User may suffer as a consequence of the use of the Portal when said damage may be attributed to a harmful act by the foundation. The User acknowledges and accepts that the use of the Portal, as well as, where appropriate, the provision of the services offered therein, is carried out at his/her risk and he/she is entirely liable.  PARQUES REUNIDOS shall not be held responsible for the damage that may arise from the following, merely by way of illustration:

Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the Users’ IT devices or machines, caused by caused not attributable to PARQUES REUNIDOS, which impede or delay the provision of the services or browsing in the system;
Use delays or blocks caused by Internet deficiencies or overloads or in other electronic systems;
That may be caused by third parties by means of illegitimate interference outside the control and not attributable to PARQUES REUNIDOS;
Its being impossible to give the service or allow access for reasons not attributable to PARQUES REUNIDOS, to the User, to third parties, or to vis major or force majeure.

Parques Reunidos does not control, in general, the use that the Users make of the Portal. In particular, Parques Reunidos does not guarantee in any circumstances that the Users use the Portal in accordance with law, these General Use Conditions, generally accepted morals and good behaviour and public order, nor that they do so diligently and prudently.

Parques Reunidos does not guarantee the availability and continuity of operation of the Portal. Moreover, nor does Parques Reunidos guarantee the usefulness of the Portal or of its contents to carry out any activity in particular. Parques Reunidos excludes any type of liability for the damage of any kind that may be due to the lack of availability or of continuity of operation of the Portal or to the disappointment of the usefulness that the Users may have attributed to the Portal.

PARQUES REUNIDOS guarantees that it has appropriate measures and that they comply with the security standards that current technology allows, such as the “Verisign” system. Access to transaction services and those that include the gathering of personal data is carried out in a secure environment using SSL (Secure Sockets Layer) protocol with 128-bit high security encryption. The secure server establishes a connection such that the information is sent encrypted. This ensures that the sent content is only intelligible to the client computer and the server of Parques Reunidos. The user may check that he/she is in a secure environment if in the status bar of his/her browser there is a locked padlock. The security guarantee of our servers is backed up by a certificate issued by the company Verisign. This certificate guarantees that the client is communicating his/her data to a server of Parques Reunidos and not to a third party who may pose as him/her.

V. USER’S OBLIGATIONS

In general, the User is obliged to comply with these General Conditions for Use of the Portal, the General Purchase Conditions (in the event that the User purchase a good or services through the Portal) as well as to comply with the special use warnings or instructions contained therein or in the Portal and to always act in accordance with the law, good behaviour and in good faith, practising diligence appropriate to the nature of the service that he/she enjoys, refraining from using the Portal in any way that may impede, damage or deteriorate the normal operation thereof, the assets or rights of Parques Reunidos, of the GRUPO PARQUES REUNIDOS, the rest of the Users or in general of any third party.

Specifically, and without thereby implying any restriction on the obligation assumed by the User in general in accordance with the previous section, the User is obliged, in the use of the Portal and, where appropriate, in the use of any specific tool included therein to:

Provide true data as requested;
Not enter, store or spread in or from the Portal any information or material that is defamatory, injurious, obscene, threatening, xenophobic, incites violence, discrimination on the grounds of race, sex, ideology, religion or that in any way endangers morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties, intellectual or industrial properties rights or business secrets, or in general any content of which he/she did not hold, in accordance with law, the right to make it available to third parties and in general that in any way endangers currently regulations;
Not enter, store or spread by means of the Portal any computer programme, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that may cause damage in the Portal, in any of the services that may be offered or in any of the equipment, systems of networks of Parques Reunidos, of the GRUPO PARQUES REUNIDOS, of any User, or in general of any third party, or which in any way is capable of causing them any type of alteration or impeding the normal operation thereof;
Not carry out publicity, promotional or commercial activities through the Portal, not use the contents and in particular the information obtained through the Portal to send publicity, send messages for the purpose of direct sale or with any other commercial purpose, or to gather or store the personal data of third parties;
Not use false identities or assume the identity of another person in the use of the Portal or, where appropriate, in the use of any of the services that may be included in the Portal, including the use, where appropriate, of means of payment, passwords or access keys of third parties or in any other manner;
Not destroy, alter, use for their purpose, make unusable or damage the data, information, programmes or electronic documents of Parques Reunidos, of the GRUPO PARQUES REUNIDOS or of third parties.

VI. ACCESS TO THE SERVICES

All the technical means and requirements that are needed to access the Portal and the services offered therein, as well as any expenses or taxes to which the provision of said services may give rise, shall be entirely at the User’s expense.

In the event that the Portal offers specific services, once the User has accessed, and to proceed to use said services, the User must follow all the indications and instructions set out on the screen, filling out for these purposes the information required in each case by the forms set out in the Portal, which shall entail reading and accepting in advance all the General Purchase Conditions set out therein for each specific case.

VII. PERSONAL DATA PROTECTION POLICY

HANDLING OF PERSONAL DATA COLLECTED

The personal data the User provides during the purchase process or order for the services offered in the Portal, as well as any other data that are generated afterwards as a consequence of his/her relationship with us, shall be included in files of which (i) Zoo Ibéricos, S.A. (with their business address at Recinto Zoo-Aquarium, Casa de Campo, s/n, 28011 Madrid, Spain; email address: lopd@grpr.com) and (ii) its parent company, Parques Reunidos Servicios Centrales, S.A.U. (with registered address at Recinto del Parque de Atracciones, Casa de Campo s/n, 28011 Madrid, Spain; email:lopd@grpr.com) shall be co-responsible (the “Responsible Parties”). The data shall be handled for the development, maintenance and control of the relationship with us and, in particular, for the management of the specific purpose for which the User’s personal data have been gathered as well as to process the requests that the User makes of us, to store the communications to improve our service and for statistical purposes.

Unless the User checks the box that is included in the form made available to him in each case and through which he/she provides his/her data, authorises the Responsible Parties to handle his data to carry out surveys, send communications for the purposes of publicity, promotions and consumer studies by any means (including by electronic communication means or by fax), relating to products or services of the foundation and of the leisure sector (leisure parks sector, as well, where appropriate, the hostelry sector). This authorisation includes the power of the Responsible Parties or of third parties (to whom the Responsible Parties shall in no circumstance provide your data) to determine the parameters of the public to whom these information or promotional campaigns are aimed.

To exercise the rights to access, rectify, cancel and challenge in the terms set out in law, the User must send an application in writing to the Responsible Parties at the address or at the email address that is set out in this clause, indicating in the subject field “Application ARCO-Marketing Department” and attaching a copy of a document that proves his/her identity.

MINORS

IF THE USER IS UNDER 14 YEARS OLD, HE/SHE NEEDS THE CONSENT OF HIS/HER PARENTS. To that end, we shall get in touch with them and we shall ask them to confirm that they are your parents or guardians and their consent and we shall then be able to accept your application.

ENTITIES IN THE GRUPO PARQUES REUNIDOS

For the purposes of this personal data protection clause, GRUPO PARQUES REUNIDOS currently comprises the following companies, dedicated mainly to managing leisure parks:

“Parques Reunidos Servicios Centrales S.A.U., Parques Reunidos Valencia, S.A., Leisure Parks, S.A., Park de Atracciones Madrid, S.A.U., Gestión Parques de Animals Madrid S.L.U., Parques de la Naturaleza Selwo S.L., Zoos Ibéricos, S.A., Parque de Atracciones San Fernando de Henares, S.L.U., Aquopolis Cartaya, S.L.U, Madrid Theme Park Management, S.L.U., Travelparks Viajes, S.L.U. Asimismo, in the Moreover, in the European Union / European Economic Area, the GRUPO PARQUES REUNIDOS currently comprises the following companies that operate exclusively in the leisure sector (leisure parks, water parks, cable cars, zoos, etc.):  Bobbejaanland B.V.B.A., and Travelparks BVBA (Belgium), Parco Della Standiana, S.r.L., Travelmix, S.R.L, Movie Park Germany GMBH (Bottrop, Germany), Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Denmark), TusenFryd A/S, BoSommarland A/S, Norgesparken Norway A/S (Norway), Marineland, SAS, LB Investissement S.A., Travelparks SAS, Delphinus, SAS (France), Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom).”

All the Spanish companies have their registered address at Recinto Parque de Atracciones Casa de Campo s/n.- 28011 Madrid except (i) the company Zoos Ibéricos S.A., whose address is Parque Zoológico, Casa de Campo, 28011 – Madrid and (ii) Parques Reunidos Valencia S.A., whose address is L´Oceanográfic, Eduardo Primo Yúfera, 1B, 46013, Valencia.

The non-Spanish companies have the following addresses:

Bobbejaanland B.V.B.A., and Travelparks BVBA (Belgium), at Olensteenweg 45, 2460 Kasterlee, Lichtaart (Belgium) Parco Della Standiana, S.r.L., at S.S. 16 Adriatica, Km 162, 48020 Loc. Mirabilandia, Savio, Ravenna and Travelmix, S.R.L., at Viale VolStay 23, 48015 Cervia (RA), Italy; Movie Park Germany GMBH (Bottrop, Germany), at Warner Allee 1, 46244 Bottrop-Kirchhellen; Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Denmark), at Gartnervej 2, Holme-Olstrup, 4684 Holmegaard (Denmark); Tusenfryd AS and Norgesparken Norway A/S, at 1407 Vinterbro, 2014 AS (Norway), BoSommarland A/S, at Steintjonnveien 2, 3800 Bo i Telemark (Norway); Marineland, SAS, Travelparks SAS, Delphinus, SAS (France), at 2 Route de la Brague Lotissement du Domaine de the Brague 06 600 Antibes (France) and LB Investesissement, S.A., at Blvd. De the Mer, 62520 Le Touquet Paris-Plage (France); Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom), at East Park Drive Blackpool Lancashire (United Kingdom).

USE OF COOKIES

It is a device for storing and recovering information that is downloaded onto the computer or onto an electronic device of the User’s upon accessing certain web pages or applications. Cookies allow obtaining certain information about the User’s browsing habits or about his/her machine or device, allowing improving a website’s service and offer a better User experience.

What type of cookies does this web page use?

Parques Reunidos Servicios Centrales, S.A.U. (owner of the Portal) and ZOOS IBÉRICOS, S.A. (the entity that operates through the Portal) use on this website the cookies that are described below:

1. Own Cookies

These are cookies that are strictly necessary to provide certain services expressly requested by the User. If the User deactivates these cookies he/she will not be able correctly to receive the contents, products or services of this Portal.

The type of own cookies that are used in this Portal by the above-mentioned entities and the information that they obtain through them is set out below:

Types of cookies Purpose Specific uses
Session Cookies Those that provide information about the recording of User’s entries into and browsing on the website, as well as shopping cart data.
They are only valid during the User’s visits to the website. They do not record any information permanently on the User’s computer’s hard disk and they expire at the end of each browsing session.

These cookies are only associated with an anonymous User and do not provide references that allow us to deduce or know the identity (the name and surnames) of the Users that browse our website.

To record the Users’ entries into the Portal.
To provide information society services expressly requested by the User and according to the terms and conditions applicable to the Portal.

In the online purchase processes through the Portal, the cookies only gather information about (i) the User’s browser and (ii) the session identifier of that User during his/her visits to the website, in order to manage the purchase process (in particular, bank reconciliations) and to check the accuracy of the data provided by the User in said purchase process. In that process, the data entered by the User shall be associated with his/her session identifier with the sole purpose of carrying out the bank reconciliations and confirming the purchase.

2. Third-Party Cookies

These are cookies that are not strictly necessary to provide services through the Portal or to browse the website.

Cookies which are not strictly necessary to browse shall not be installed in your computer until you express your desire to browse the website, by browsing for a minimum period of 30 seconds.

The type of third-party cookies that are used in this Portal by the above-mentioned entities and the information that they obtain through them are set out below:

Name of the Cookie Purpose Session Cookie / Cookie Persistent
“_stid” (SHARETHIS) Their purpose is to associate the User with subjects of interest based on the content that the User visits, consumes and shares when he/she browses. Persistent
“_uste” (SHARETHIS) Their purpose is to know whether cookies have been established previously on the computer or on the User’s electronic device upon accessing certain web pages to prevent, during the eight (8) hours following, downloading a new cookie onto his/her computer or electronic device. Persistent
“_unam” (SHARETHIS) Their purpose is to count the number of Users that share certain content and how many web pages are visits on account of that action. Persistent
“UID, UIDR” (SCORDCARDSEARCH) These are additional cookies created by Sharethis. Their purpose is to analyse the size of the audiences and to analyse the anonymous use statistics. Persistent
“B, BX, others”
(Flickr)
These cookies are enabled on pages with the Flickr widget. They can be assigned both to Flickr and to Yahoo! (owners of Flickr). The cookies “BX” and “B” are enabled for all Users, and the rest only if the User has logged onto his/her Flickr account. Yahoo! may use the information compiled to offer the User advertisements based on his/her browsing activity and his/her interests. Persistent
“Visitor_Info1_Live” (YouTube) Their purpose is to estimate the User’s bandwidth. Persistent
“use_hitbox” (YouTube) Their purpose is to increase the User visit count to a certain Youtube video. Persistent
“PREF” (YouTube) Their purpose is to save the session viewing activity preferences during the User’s browsing. These cookies do not store information that allows us to identify the User. Persistent
“__ga” (Google) This cookie allows distinguishing the Users that browse the website without, in any circumstances, allowing us to know their identity. Persistent
“__utma” (Google) This cookie generates a unique User ID. That unique User ID allows us to count the number of times that a User visits a website. Moreover, it allows to record the first and last time the User visited the Portal. Persistent
_utmb (Google) Its purpose is to register the time the User reached the website and expires thirty (30) minutes after the User’s last page view registration. It is eliminated automatically upon changing website or upon closing your browser. If the User remains inactive more than thirty (30) minutes on the website and requests a page again, it shall be considered a new User session. Sesión
“__utmc” (Google) This cookie allows calculating when the User finished a session. It allows checking whether the session should be kept open or if a new session must be created. Sesión
“__utmz” (Google) This cookie saves the source of traffic or the campaign through which the User reached our Portal. The cookie is created with the “JavaScript” library is executed and is updated every time information is sent to Google Analytics. Persistent
“__utmv” (Google) This cookie allows us to use the User’s registry data to segment demographic data, such as the sex or age of the Users that visit the Portal, merely for the purposes of statistic of activity in the Portal, and in order to improve the User experience in the Portal, based on the information obtained. The information is obtained through the “_setVar” of the Google Analytics code. Persistent

How can I obtain more information about how to manage cookies and, where appropriate, block them or eliminate them?

The User may freely decide as to (i) whether to introduce our cookies into his/her hard disk or not or (ii) whether to receive a notification on the screen of the installation of each cookie (considered individually), and to decide at that moment whether to introduce them into is hard disk, through:

The settings of the options of the User’s Browser.

  • For more information about the Google Chrome Browser, click here.
  • For more information about the Explorer Browser, click here.
  • For more information about the Mozilla Firefox Browser, click here.
  • For more information about the Safari Browser, click here.

Use of third party tools available online.

Certain third-party tools available online allow the User to detect cookies in each website that he/she visits and to manage their deactivation, e.g., if the User does not wish to be tracked by “Google Analytics” through all websites, he/she may access http://tools.google.com/dlpage/gaoptout.

If the User configured his/her browser to reject all cookies or expressly rejected the cookies specifically of this website, he/she may have difficulties in completing the online purchase process in our Portal. Therefore, the User’s browsing on our website may be slower or experience some type of error.

The acceptance of the use of cookies in this Portal by the Users may be revoked at any time through your browser’s configuration options (mentioned above) and privacy options available in the Portal, as well as by sending an email to lopd@grpr.com, if you have any questions about our Cookies policy.

 

VIII. APPLICABLE LEGISLATION

These General Use Conditions shall be governed by Spanish legislation, which shall be applicable to that which is not set out in this contract regarding interpretation, validity and execution.